Privacy Policy — Tees Continental Hotel & Suites

1 Our Commitment to Hospitality Privacy

At Tees Continental Hotel & Suites ("we," "our," or "the Hotel"), your trust is our most valued asset. We are dedicated to maintaining the confidentiality, integrity, and security of all personal information entrusted to us by our guests, visitors, patrons, and website users. This Privacy Policy details the types of information we collect, how it is utilized to elevate your stay, and your legal rights regarding your data.

2 Information We Collect

To provide personalized hospitality, fulfill room reservations, and comply with international hotel regulations, we collect the following categories of information:

Contact & Identification Details: Full name, passport or government-issued ID details, nationality, date of birth, residential address, telephone number, and email address.
Reservation & Stay Information: Check-in and check-out dates, room category choices, number of accompanying guests, special assistance or accessibility needs, flight numbers, and estimated arrival times.
Billing & Payment Data: Credit/debit card numbers, expiration dates, billing addresses, and transactional history processed through encrypted Level 1 PCI-DSS certified gateways.
Guest Preferences & Personalization: Dietary preferences, pillow preferences, anniversary/birthday celebrations, dining history, spa treatments, and recreational requests.
On-Premises Technical Data: Public guest Wi-Fi connection logs, electronic keycard access timestamps, and closed-circuit television (CCTV) security footage in public hotel areas.

3 How We Use Your Information

We process your personal information strictly for legitimate business and hospitality purposes:

Reservation Fulfillment

To process bookings, issue confirmation vouchers, prepare guest suites, and handle seamless check-in and checkout.

Personalized Guest Service

To accommodate dietary needs, customize room amenities, and provide tailored concierge recommendations.

Safety & Security

To protect the well-being of guests, maintain premises security via CCTV, and manage keycard authorization.

Legal Compliance

To satisfy mandatory municipal tourist tax records, immigration reporting, and hotel guest register statutes.

4 CCTV & Premises Surveillance

For the physical safety of our guests, team members, and premises, closed-circuit television (CCTV) cameras operate 24 hours a day in common areas, including entrances, lobby lounges, corridors, elevator lobbies, parking structures, and exterior grounds. No surveillance equipment is ever placed inside guest rooms, private suites, restrooms, or spa changing areas. CCTV footage is retained for a maximum of 30 days unless required by law enforcement for active incident investigations.

5 Third-Party Disclosures & Data Sharing

We never sell, rent, or trade your personal data to external advertisers. Information is shared solely with trusted service providers assisting hotel operations under strict non-disclosure obligations:

Certified payment processing platforms and merchant banking partners.
Direct hotel reservation technology providers and channel managers.
Authorized law enforcement or regulatory authorities when formally mandated by court order or local statute.

6 Your Privacy Rights

Depending on your country of residence (including GDPR, CCPA, and international privacy frameworks), you have the right to:

Access & Rectification Request copies of your stored records and rectify inaccuracies.

Right to Erasure Request deletion of marketing preferences and non-mandatory records.

Opt-Out of Marketing Unsubscribe from newsletters and seasonal promotional invitations anytime.

7 Contact Data Protection Officer (DPO)

For inquiries, data access requests, or privacy concerns, please contact our dedicated Data Protection Officer:

Tees Continental Hotel & Suites — Privacy Office

Address: Laro Timileyin street, Ayekale road, Osogbo, Osun State

Email:

Phone: +2349064335279 (Ext: Privacy & Compliance)